Tom from Brennholt Logistik is calling from the depot. Driver wages are up, he likes working with you, and he wants an answer before next quarter. Find out what the 9.5% is really made of, and decide what it is worth to you.
Today: calling between two shift handovers, a bit rushed, proud that service held up.
Aim for 5% or less. Anything above 6% needs your CFO. You may offer a 24-month extension, but only for a clearly lower rate.
You know what the number is made of, you did not pay twice for anything, and any concession you made bought something back.
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