Rachel from Fenlow wants 9% more. Your headquarters is half empty, your site managers keep asking for unbilled extras, and your team hates the meeting rooms. Saying no is easy. Building something better together, with owners and dates, is the real test.
Today: direct, a little weary, and ready to work hard with a buyer who wants a real fix.
No blanket increase; the total should be budget-neutral or lower. You may share occupancy data and agree a pilot.
You moved past the 9% to the real problems, traded data openly, built options that help both sides and left with a structured pilot, owners and dates.
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